Visual Systems
The Elements of User Experience
Jesse James Garrett — 2010
Jesse James Garrett’s foundational text introduces the "Five Planes" model—a framework that demystifies user experience by breaking it down into five dependent layers. From abstract strategy to concrete surface, this book explains how every design decision ripples through a product, helping teams align business goals with user needs to create cohesive, functioning systems. It is the definitive guide for understanding the context of design decisions beyond simple aesthetics.
- ISBN
- 0321683684
- ISBN 13
- 978-0321683687
- Pages
- 192
- Reading time
- 15
- Level
- Beginner
- Publisher
- New Riders
- Edition release date
- 26/12/2010
Notable Quotes
“User experience is not about the inner workings of a product or service. User experience is about how it works on the outside, where a person comes into contact with it.”
“The most common reason for the failure of a Web site is not technology. It’s not user experience either... [it is that] nobody bothered to answer two very basic questions: What do we want to get out of this product? What do our users want to get out of it?”
“Problems with visual design—layouts that seem cluttered or busy, or colors that are inconsistent or clashing—can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.”
“Designing the user experience is really little more than a very large collection of very small problems to be solved.”
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